Take your chess to the next level
Terms and conditions
Last updated: 7 January 2025
1. AcceptanceThese Terms & Conditions (Terms) apply to your use of juntaikeda.com and any purchase of our services and digital products.By accessing the website, booking a coaching session or purchasing a digital product, you agree to these Terms.2. DefinitionsWe/us/our means Junta Ikeda.You/your means the person using the website or purchasing services or products.Services means online chess coaching and related support.Digital Products means digital courses, PDFs, downloads, PGNs, personalised video reviews and other digital items we sell or provide.Booking Confirmation means the confirmation message and booking details provided via Calendly (or other booking process we use).3. Eligibility and juniorsYou must be able to enter a binding contract to purchase Services or Digital Products.If coaching is for someone under 18, a parent or guardian must book the session and consent to the minor participating, unless we agree otherwise.4. ServicesCoaching is delivered online using platforms such as Zoom or Google Meet and may involve screen sharing and analysis on platforms such as Lichess or Chess.com.You are responsible for your internet connection, device and any accounts needed to participate.5. Bookings, rescheduling and cancellationsBookings are made via Calendly and are subject to availability.Time zone rule
All deadlines below are calculated by reference to the scheduled start time shown in your Booking Confirmation.Rescheduling (24 hours or more before start time)
You may reschedule your session up to 24 hours before the scheduled start time.Cancellation (24 hours or more before start time)
You may cancel for a full refund up to 24 hours before the scheduled start time.Within 24 hours of the scheduled start time
Cancellations made less than 24 hours before the scheduled start time are non-refundable. This reflects the short-notice loss of the booking opportunity.Reschedule requests within 24 hours are not permitted and are treated as cancellations.No-shows and late arrival
If you do not attend within 15 minutes of the scheduled start time, the session is treated as a no-show and is forfeited.If you arrive late, the session will still end at the originally scheduled end time.6. If we cancel a sessionIf we need to cancel a session, you may choose either:
• a full refund, or
• a credit to rescheduleCredits are valid for 6 months from the original session date unless we state otherwise.7. Fees, currency and taxesPrices are shown on the website, booking page or checkout.Currency
Customers living in Australia are charged in AUD.
Customers outside Australia are charged in USD.
We may ask you to confirm your billing country to apply the correct currency.You are responsible for any bank fees, currency conversion fees, duties or taxes imposed by your bank or your country.Payments are processed via Stripe.8. Digital Products: delivery and accessDigital Products are delivered in the way described at checkout, for example via download link, email delivery or access through a platform.You are responsible for ensuring the email address you provide is correct and that you can receive emails and access links.9. Digital Products: licence and restrictionsWhen you purchase a Digital Product, you receive a personal, non-exclusive, non-transferable licence to access and use it for your own personal learning.You must not:
• share, resell, redistribute or publish the Digital Product
• upload it to file-sharing sites, forums or group chats
• provide it to students or clients (if you coach) unless we grant a separate licence in writing
• remove watermarks or proprietary notices10. Refunds and Australian Consumer LawDigital Products
Due to the digital nature of Digital Products, we do not offer refunds for change of mind.Services (coaching)
Refunds for coaching are handled according to clause 5, subject to your rights under Australian Consumer Law.Nothing in these Terms excludes, restricts or modifies any consumer guarantees or other rights you may have under Australian Consumer Law that cannot be excluded.11. Intellectual propertyAll content and materials we provide, including videos, text, PDFs, PGNs, lesson plans and website content, are owned by us or licensed to us and are protected by law.12. Recording policyWe do not record live coaching sessions.If you wish to record a session for personal review, you must ask for consent before recording. If consent is not given, you must not record.13. TestimonialsIf you provide a testimonial or review, we may ask for your permission to use it on our website or marketing channels. We will not publish it in a way that misrepresents your experience.14. DisclaimersOur Services and Digital Products are educational. They are not legal, financial, medical or psychological advice.Chess improvement depends on many factors. We do not guarantee results such as rating increases, tournament results or specific performance outcomes.15. Limitation of liabilityTo the maximum extent permitted by law:• We are not liable for indirect or consequential loss (such as loss of profit, loss of data or loss of opportunity).
• Our total liability for any claim relating to a Service or Digital Product is limited to the amount you paid for that specific Service or Digital Product.This clause does not limit rights and remedies that cannot be excluded under Australian Consumer Law.16. Acceptable useYou must not misuse the website, interfere with its operation, attempt unauthorised access or use our materials in a way that infringes intellectual property rights.We may refuse service or end a session if there is unacceptable behaviour that makes it unsafe or unreasonable to continue.17. Chargebacks and payment disputesIf you believe a charge is incorrect, contact us first at [email protected]
so we can try to resolve it.Unjustified chargebacks may result in suspension of access to Digital Products and refusal of future services, subject to your rights under applicable law.18. Third-party platformsWe use third-party services such as Stripe, Calendly, Zoom, Google Meet, Lichess, Chess.com, ConvertKit, Substack and Carrd. Your use of those platforms may be subject to their terms and policies. We are not responsible for outages or changes on third-party services.19. International usersWe are based in Australia and these Terms are governed by ACT law. If you access our website or services from outside Australia, you are responsible for complying with local laws that apply to you.Some countries provide consumer rights that cannot be excluded. Where such rights apply, they may apply in addition to these Terms.20. Changes to these TermsWe may update these Terms from time to time. The updated Terms will be published on the website with a new “Last updated” date.21. Governing lawThese Terms are governed by the laws of the Australian Capital Territory, Australia. Courts of the ACT have non-exclusive jurisdiction.22. ContactQuestions about these Terms: [email protected].
Privacy policy
Last updated: 7 January 2025
1. OverviewThis Privacy Policy explains how Junta Ikeda (we, us, our) collects, uses, stores and discloses personal information when you visit our website, book coaching, purchase digital products or contact us.We operate primarily from Australia. If you are located outside Australia, your personal information may be handled in Australia and in other countries where our service providers operate.2. What personal information we collectDepending on how you interact with us, we may collect:Identity and contact details
• Name, email address and other contact details you provideBookings and coaching
• Booking details and session information (including time zone and scheduling details)
• Information you share for coaching purposes (for example chess background, goals and preferences)
• Coaching notes we keep to deliver the service (for example lesson focus, training plans and progress)Communications
• Messages you send us, including emails and support enquiriesPayments
• Purchase and transaction details (for example amount, date and payment status)
• Payments are processed by Stripe. We do not store full payment card details on our own systems.Website and technical data
• IP address, device and browser information
• Pages viewed and interactions with our website
• Basic site usage data (see Cookies and tracking)Testimonials
• If you provide a testimonial or review, we may collect the content and the name or identifier you approve for publication.3. How we collect personal informationWe collect personal information when you:
• Use our website
• Make a booking or appointment request
• Make a payment for coaching or a digital product
• Subscribe to our emails or newsletter
• Contact us by email or other channels you use to reach us
• Provide information during coaching sessions or related communicationsWe also collect limited technical data automatically when you visit our website.4. Why we collect, use and disclose personal information• We collect, use and disclose personal information to:
• Provide online chess coaching and related customer support
• Manage bookings, cancellations and rescheduling
• Process payments and deliver digital products
• Communicate with you about your bookings, purchases and enquiries
• Send newsletters and updates where you opt in (you can unsubscribe at any time)
• Maintain business records and manage disputes
• Protect the security and integrity of our systems
• Comply with legal obligationsIn Australia, we generally handle personal information because it is necessary to provide services you request and to run our business where your consent is relevant (for example, marketing subscriptions and testimonials).5. Who we disclose personal information toWe may disclose personal information to trusted third parties that help us operate our business, including:
• Payment processing providers
• Booking and scheduling providers
• Email and newsletter delivery providers
• Website hosting and website service providers
• Video conferencing and online chess platforms you choose to use during coaching
• Professional advisers (such as accountants or legal advisers) where necessary
• Authorities or regulators where required or authorised by lawWe do not sell your personal information.6. Overseas disclosureSome providers we use may store or process data outside Australia. As a result, your personal information may be transferred, stored or processed overseas.We take reasonable steps to use reputable providers and to ensure disclosures are consistent with this Privacy Policy, noting that overseas recipients may not be subject to Australian privacy laws.7. SecurityWe take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. No system is completely secure. You are responsible for keeping your own devices and accounts secure.8. RetentionWe keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including record-keeping, dispute management and legal or tax obligations.9. Access and correctionYou can request access to personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.Email requests to [email protected]. We may need to verify your identity.10. ComplaintsIf you have a complaint about how we handle your personal information, contact us at [email protected]
with details. We will respond within a reasonable time.If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).11. Cookies and trackingOur website may use cookies or similar technologies that help the site function and remember preferences.We do not currently use analytics tracking (such as Google Analytics). If we add analytics in the future, we will update this Privacy Policy and any cookie wording on the site.You can usually remove or disable cookies via your browser settings. Disabling cookies may affect some website functions.12. MarketingIf you subscribe to our mailing list, we may send updates and marketing messages. You can unsubscribe at any time by using the unsubscribe link or by contacting us at [email protected].13. Children and junior coachingWe may coach juniors. If a client is under 18, a parent or guardian may need to consent to the coaching arrangement and to the collection and use of the child’s personal information for service delivery.14. Third-party platformsCoaching may involve third-party platforms such as Zoom, Google Meet, Lichess or Chess.com. Their privacy practices are governed by their own policies and terms.Our website may include links to external sites. We are not responsible for the privacy practices of external sites.15. Changes to this Privacy PolicyWe may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date.16. Contact usFor privacy enquiries, access/correction requests or complaints:
Email: [email protected]